Cancellation Policy

General Cancellation Terms

1. Notice Period:
   • Cancellations made 24 hours before the scheduled booking will receive a full refund/credit.
   • Cancellations made within 24 hours of the booking will incur a 100% cancellation fee.
2. No-Shows:
   • If you do not show up for your scheduled appointment or service without prior notice, the full booking amount will be charged, and no refund will be issued.
3. Rescheduling:
   • You may reschedule your booking up to 24 hours before the appointment at no additional charge. Rescheduling within 24 hours may incur a fee.

Special Conditions

• Non-Refundable Bookings: Certain services or products may be labelled as non-refundable. These will be clearly identified during the booking process.
• Group Bookings: For group reservations, cancellations made within 24 hours of the scheduled date will result in a loss of the deposit or 100% of the total cost.

Refund Policy

1. Refund Processing Time:
   Refunds for eligible cancellations will be processed within 7 business days to the original payment method.
2. Exclusions:
   Refunds will not be issued for add-ons, third-party fees, or special packages unless otherwise specified.

How to Cancel or Reschedule

• Email: Contact us at [email protected] with your booking reference and details.
• Phone: Call us at +351 964 895 908 during business hours.

Force Majeure

If cancellations occur due to unforeseen circumstances beyond your control (e.g., natural disasters, emergencies), we will review such cases on an individual basis to provide appropriate solutions, including potential rescheduling or refunds.